Terms & Conditions

Terms & Conditions

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1. About Us & Consumer Law

• These terms apply to all purchases made through Trade Flicks.co.nz

• We operate as a registered trader in New Zealand. All sales are governed by New Zealand law, including the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

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2. Second-Hand Condition & Grading

• Unless explicitly marked as "Brand New / Sealed," all VHS tapes, DVDs, and Blu-rays are pre-owned.

• Because items are second-hand, outer cases, cardboard slipcovers, and paper inserts may show minor cosmetic wear (such as light shelf scuffing, small dents, or old price sticker residue).

• Any major flaws—such as cracked cases, missing booklets, ex-rental stickers, or damaged cover art—will be noted in the product description and shown in the listing photos.

• Each item is unique. If an item sells out or has a listing error regarding price or stock availability, we reserve the right to cancel the order and issue a full refund.

• Digital Copies / Bonus Codes: Second-hand DVDs and Blu-rays often have inserts advertising "Free Digital Copy" codes. Any digital download codes included inside pre-owned cases are likely expired or already redeemed and are not guaranteed.

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3. Inspection & Playback Quality

• DVDs & Blu-rays: All discs are visually inspected under bright light for deep scratches, cracks, or disc rot prior to listing. Light surface marks that do not affect playback may be present.

• VHS Tapes: Due to the age of magnetic tape, all cassettes are visually inspected through the window for mould, tape creasing, and shell damage, and spot-checked where possible. Minor tracking adjustment on the buyer's VCR is normal for vintage tapes and does not constitute a fault.

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4. Formats & Region Compatibility

• Unless stated otherwise in the listing, all VHS tapes are PAL format, all DVDs are Region 4 (New Zealand/Australia), and all Blu-rays are Region B (or Region Free).

• Any overseas imports (such as NTSC VHS, Region 1/2 DVDs, or Region A Blu-rays) will be clearly labelled in the title and description.

• It is the buyer’s responsibility to ensure their playback equipment supports the listed format and region. We do not offer refunds for compatibility issues where the format or region was accurately stated.

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5. New Zealand Classification & Age Restrictions

• All titles are sold in accordance with the Films, Videos, and Publications Classification Act 1993 and carry valid New Zealand classification labels (or legal exemptions).

• By ordering a restricted title (R13, R15, R16, or R18), you confirm that you meet the legal minimum age requirement to purchase and view that material. We reserve the right to request proof of age before dispatching restricted items.

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6. Pricing & Payment

• All prices are listed in New Zealand Dollars (NZD) and exclude shipping costs unless stated otherwise. (Note: Add "All prices include GST" if you are GST-registered).

• Full payment is required at checkout before any order is packed or dispatched.

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7. New Zealand Shipping & Rural Delivery

• We currently ship within New Zealand only.

• Orders are dispatched within 1–2 business days via tracked courier. Tracking details will be emailed to you once your parcel is sent.

• Rural Delivery (RD): If your delivery address is classified as rural by NZ Post/our courier provider, please select the Rural Delivery shipping option at checkout. Selecting standard urban shipping for a rural address may delay dispatch while the difference is settled.

• Transit Responsibility: Items remain our responsibility until delivered to your nominated address. Please inspect your parcel upon arrival and notify us within 48 hours if it arrives damaged in transit, keeping all packaging for courier claim purposes.

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8. Returns, Faults & Change of Mind

• Faulty or Misdescribed Items: Under the Consumer Guarantees Act, you are entitled to a replacement (where available) or a full refund if a disc or tape arrives faulty, unplayable, or significantly different from its description. Please contact us within 7 days of delivery so we can resolve the issue. We will cover return shipping costs for verified faulty items.

• Change of Mind: We do not offer refunds, credits, or exchanges if you change your mind, purchase a duplicate title by mistake, or fail to check region/format compatibility.

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9. Privacy

• We collect your name, shipping address, and contact details solely to process and deliver your order, and to send order updates. Your personal information is handled in accordance with the New Zealand Privacy Act 2020 and is never sold or shared with third parties outside of our payment and courier providers.