Shipping & Returns

New Zealand Shipping & Rural Delivery

• We currently ship within New Zealand only.

• Orders are dispatched within 1–2 business days via tracked courier. Tracking details will be emailed to you once your parcel is sent.

• Rural Delivery (RD): If your delivery address is classified as rural by NZ Post/our courier provider, please select the Rural Delivery shipping option at checkout. Selecting standard urban shipping for a rural address may delay dispatch while the difference is settled.

• Transit Responsibility: Items remain our responsibility until delivered to your nominated address. Please inspect your parcel upon arrival and notify us within 48 hours if it arrives damaged in transit, keeping all packaging for courier claim purposes.

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8. Returns, Faults & Change of Mind

• Faulty or Misdescribed Items: Under the Consumer Guarantees Act, you are entitled to a replacement (where available) or a full refund if a disc or tape arrives faulty, unplayable, or significantly different from its description. Please contact us within 7 days of delivery so we can resolve the issue. We will cover return shipping costs for verified faulty items.

• Change of Mind: We do not offer refunds, credits, or exchanges if you change your mind, purchase a duplicate title by mistake, or fail to check region/format compatibility.